About Us
We launched Kiara Fashion, as a curated and managed online shop with an endeavor to inspire consumers to make fashion and lifestyle choices that best suit them. We have a wide assortment of offerings, across price points, to cater to women of diverse demographics.
While we offer a wide range of products, we place strong emphasis on curation. We identify fashion-forward brands, vetting for style and quality, and further select styles within these brands to offer. We also place importance on selling full-price products, reducing reliance on discounting, and selling the latest season’s designs. In addition, we use digital content, personalized mobile application experiences and proprietary recommendation algorithms, to build differentiated style-driven, discovery-led experiences for consumers.
Contact Us
- Email: contact@kiarafashion.com
- Call: +91 7061077419
- Facebook: https://www.facebook.com/kiarafashionofficial
- Instagram: https://www.instagram.com/kiarafashion_official
Payments And Returns
We offer most of the payment options and a user friendly return policy.
- Accepted Payment Methods: All Credit/Debit cards, UPI and Net Banking.
- Return Policy: We offer 15 days money back guarentee on most of our items.
- Items that cannot be Returned: Please check product page.
- Replacement & Exchanges: Please contact us for replacement or an exchange.
- Tracking: Tracking number will be provided once your item is shipped.
- How are Refunds Issued: Directly in bank account.
- Price Changes: Please check product page for updates.
- Problem with an Order: Please contact us for any issue.
Help
Bellow are some of the most asked Q/A you must go through. If you have any further query, please contact us directly.
- How do I track my order: You can track the status of your order on the 'My Orders' section on our app or website once logged in.
- I'm unsure that the order was successfully placed: You can review the status of your order and other tracking related queries under the My Orders section. In case your money has been debited and you can't see your order under My Orders section, please recheck after 15 minutes.
- How long will it take for my order to reach me: Please refer to the product page of the item purchased for estimated days for the item to get delivered, for both domestic and international orders. The delivery timelines may vary depending on the seller processing the order. Please note that for orders with multiple items, your item may arrive in multiple shipments based on the delivery dates. The estimated delivery time is indicative and on some occasions, there might be an unavoidable delay. We will keep you informed in case of any such delays.
- An item is missing from my order: Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case of a missing item in your order, you can directly ask us about your order or request for a replacement or refund within 7 days of receiving the order.
- The order I received is damaged: Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or refund within 7 days of receiving the order
- I was not available to collect my order: If you were not available to collect your order, please reach out to us on chat under the Account section or write to us at support@nykaafashion.com to reschedule delivery.
- I want to change the size/colour of an item I ordered: If your order has not been dispatched yet, you can cancel the existing order and place a new one for the desired size/colour. The refund upon cancellation will get initiated within 2-3 working days. If you have already received your order and want to change the size/colour, please refer to the product page of the item purchased for our replacement and return policy. If the product is eligible for replacement or return, you can request from an replacement or return from the 'My Orders' section. You can also reach out to us on email within 7 days of delivery to request replacement or return. Made-to-order products are usually not eligible for replacement or return. For products that have not yet been dispatched, we request you to cancel the order and place a new order with the correct size/color.
- Can I modify the shipping address after the order is shipped: If you wish to change your address or your phone number, you can do it before your order is shipped.
- My order is not yet delivered: We try our best to deliver your order within the estimated delivery timeline however, there could be scenarios of delays from our brand partner. If you haven't received your package by the expected delivery date,please reach out to us through email at contact@kiarafashion.com.
- When will my order be shipped: Once your order is dispatched, you can track your order from the My Orders section. For orders with multiple items, you may receive multiple parcels.
- Will the delivery be reattempted if I am not available to collect my order: Yes, if you are unavailable at the time of delivery we will reach out to you and reattempt to deliver your order.
- How do I cancel my order? (once it has been shipped): Product once shipped cannot be canceled. Please do the cancellation if required before the product is shipped.
- How do I cancel my order? (before it has been shipped): If the order or the item(s) that you want to cancel have not been shipped yet, you can cancel the order directly through your "My order" section. In such cases, the order will be cancelled and the money will be refunded to you within 48 business hours after the cancellation request.
- How long does it take to receive a refund for a cancelled order or returned product: We will process your refund within 2-3 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been picked up by our courier partner. It can take 5- 7 days to reflect into your bank account as per the bank timelines.
- Will shipping charges be refunded if I cancel my order: If the full order is cancelled, then the shipping charges will get refunded. If part of an order is cancelled, then the shipping charges will not be refunded.
- How long do I have to return my order: If the product is returnable, you can return it within 15 days of receiving the product.
- Can I return a part of my order: Yes, you can return a part of your order as long as the product is eligible for return. This should be done within 14 days of receiving the product.
Shipping & Returns
For any queries related to Shipping, Returns, Refunds, Cancellations and Replacements, please contact us.
